Refund policy

All purchases made within the European Union are protected by a 14-day cooling-off period, allowing you to return the product within 14 days after receiving it, provided that the product has not been opened.

Conditions:

Custom maps cannot be returned, as they are unique pieces.
The company does not refund shipping costs.
The item must be shipped back to the company.

To initiate a return, contact us at service.woodcollect@gmail.com. If the return is accepted, we will send you a return shipping label and instructions on how to proceed. Items sent back without prior authorization will not be accepted.

You can always contact us with any questions about returns at service.woodcollect@gmail.com.

Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate and correct the issue.

Exceptions / Non-returnable Items

Certain products cannot be returned, including custom products (such as special orders) and gift cards.

Exchanges

To ensure you get what you want, return the item you have and, once the return is accepted, place a new order for the desired product.

14-Day Cooling-Off Period – European Union

If the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as received, unused, with original tags and packaging, and accompanied by the receipt or proof of purchase.

Refunds

We will notify you once we receive and inspect your return and inform you whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved, contact us at service.woodcollect@gmail.com.

Last updated: October 22, 2025