Privacy policy

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase at www.woodcollect.com

1. Types of Data We Collect

The Owner does not provide a list of the types of Personal Data collected.

Complete information regarding each type of Personal Data collected is provided in the relevant sections of this privacy policy or through specific explanatory texts displayed before the Data is collected.
Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this Application.

Unless stated otherwise, all Data requested by this Application is mandatory, and failure to provide it may make it impossible for this Application to provide its services. In cases where this Application specifically states that certain Data is not mandatory, Users may choose not to provide such Data without affecting the availability or functioning of the Service.

If you have any doubts about which Personal Data is mandatory, you may contact the Owner.

Any use of Cookies—or other tracking tools—by this Application or by third-party service providers used by this Application is intended to provide the Service requested by the User, in addition to any other purposes described in this document and in the Cookie Policy.

The User is responsible for any Personal Data belonging to third parties that is obtained, published, or shared through this service (this Application).

2. Methods and Place of Data Processing

Methods of Processing

The Owner will take appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of the Data.

Data processing is carried out using computers and/or IT-enabled tools, following organizational procedures and methods strictly related to the purposes indicated. In addition to the Owner, the Data may be accessible, in some cases, to certain persons involved in the operation of this service (this Application) (administration, sales, marketing, legal department, system management) or to external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communication agencies), appointed as Data Processors by the Owner if necessary. An updated list of these parties may be requested from the Owner at any time.

Place

Data is processed at the Owner’s operating offices and in any other places where the parties involved in processing are located.

Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To learn more about the place of processing of such transferred Data, the User may refer to the relevant section regarding Personal Data processing information.

Retention Period

Unless stated otherwise in this document, Personal Data will be processed and stored for as long as required by the purpose for which it was collected, and may be retained for a longer period due to applicable legal obligations or based on the Users’ consent.

3. Cookie Policy

What are cookies?

Cookies are small text files stored on your computer, mobile phone, or tablet when you visit a website. They help the site function properly, save preferences, and improve your browsing experience.

Why do we use cookies?

At WoodCollect, we use cookies to:

  • Ensure the site operates securely and efficiently;

  • Improve your browsing experience;

  • Analyze site traffic and performance;

  • Save your preferences, such as language or login session;

  • Display relevant products and campaigns if you accept marketing cookies.

Types of cookies we use

  1. Necessary cookies
    Essential for the functioning of the site. Without them, some parts may not work properly.
    (Example: remembering cart contents or privacy settings.)

  2. Performance and analytics cookies
    Help us understand how visitors use the site (e.g., Google Analytics) so we can improve our store’s content and functionality.

  3. Functionality cookies
    Allow the site to remember your choices, such as language, location, or login.

  4. Marketing and advertising cookies
    Used to show relevant and personalized ads on platforms like Google or Meta (Facebook/Instagram).

Third-party cookies

Some cookies are placed by external services we use, such as:

  • Shopify – to enable store and cart functionality;

  • Google Analytics – to analyze visits and performance;

  • Meta/Facebook Pixel – to measure the impact of social media ads.

These third parties may collect data outside our website according to their own privacy policies.

Managing cookies

When you first visit our website, a notice appears requesting your consent. You may accept all cookies or manage your preferences.

You may also disable cookies at any time in your browser settings:

Please note: disabling necessary cookies may affect site functionality.

4. Additional Information for Users in the European Union

Legal basis for processing

The Owner may process Personal Data relating to the User if one of the following applies:

  • The User has given consent for one or more specific purposes.

  • The provision of Data is necessary for the performance of a contract with the User and/or for any pre-contractual obligations.

  • Processing is necessary for compliance with a legal obligation to which the Owner is subject.

  • Processing is related to a task carried out in the public interest or in the exercise of official authority vested in the Owner.

  • Processing is necessary for the purposes of legitimate interests pursued by the Owner or by a third party.

The Owner will help clarify the legal basis that applies to the processing, and specifically whether the provision of Personal Data is a legal or contractual requirement, or a requirement necessary to enter into a contract.

Additional information on retention

Unless otherwise stated, Personal Data is processed and stored for as long as required for its purpose, and may be retained longer where legally required or based on User consent.

Thus:

  • Personal Data collected for the performance of a contract will be retained until the contract has been fully fulfilled.

  • Personal Data collected for the Owner’s legitimate interests will be retained for as long as necessary to fulfill such purposes.

Data may be retained longer if the User has given consent, unless such consent is withdrawn, or if required for legal obligations.

When the retention period expires, Personal Data will be deleted. Therefore, rights of access, erasure, rectification, and data portability cannot be exercised after this period.

User Rights under the GDPR

Users may exercise the following rights:

  • Withdraw consent at any time.

  • Object to data processing, if processing is based on a legal basis other than consent.

  • Access their Data, including receiving a copy.

  • Verify and request rectification of Data.

  • Restrict processing of their Data.

  • Request deletion of their Personal Data.

  • Receive and transfer their Data to another controller (data portability).

  • Lodge a complaint with a data protection authority.

Users also have the right to learn about the legal basis for international data transfers and the security measures used to safeguard their Data.

Right to object to processing

Users may object to processing based on public interest, official authority, or the Owner’s legitimate interests, providing a reason related to their particular situation.

Users may object at any time—free of charge and without justification—to processing for direct marketing purposes.

How to exercise these rights

Any request may be submitted to the Owner using the contact details provided in this document. Requests are free and will be handled as quickly as possible, always within one month.

5. Additional Information for Users in Switzerland

This section applies to Users in Switzerland and prevails over any conflicting information in this privacy policy.

Additional information on categories of Data, purposes, recipients, retention periods, and other details may be found in the section “Detailed information on the processing of Personal Data”.

User Rights under the Swiss Federal Act on Data Protection (FADP)

Users may exercise the following rights within legal limits:

  • Right to access Personal Data;

  • Right to object to processing (including limiting, deleting, destroying Data, or restricting disclosures to third parties);

  • Right to receive and transfer Personal Data (data portability);

  • Right to request correction of inaccurate Personal Data.

Requests may be submitted to the Owner using the contact details in this document.

6. Additional Information on Data Collection and Processing

Legal actions

Personal Data may be used for legal purposes by the Owner in Court or in stages leading to possible legal action arising from misuse of this service.

Users acknowledge that the Owner may be required to disclose Personal Data upon request of governmental authorities.

Additional information

This Application may provide additional contextual information regarding specific services or Personal Data collection upon request.

System logs and maintenance

For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with the Application (system logs) or use other Personal Data (such as IP address).

Information not contained in this policy

Additional information regarding Data collection or processing may be requested at any time from the Owner.

Changes to this policy

The Owner reserves the right to modify this privacy policy at any time by notifying Users on this page and possibly within the Application and/or—where technically and legally feasible—sending a notification through available contact details.

If changes affect processing based on User consent, new consent will be requested when necessary.

7. Definitions and Legal References

Personal Data (or Data)
Any information that directly or indirectly, or in connection with other information—including any personal identification number—allows the identification of a natural person.

Usage Data
Information collected automatically through this Application (or third-party services used by it), which may include: IP addresses or domain names of Users’ computers, URI addresses, request timestamps, method used to submit the request, file size received, status code, country of origin, browser and operating system characteristics, time spent on pages, sequence of pages visited, and other parameters regarding the User’s device and/or IT environment.

User
The person using this Application, unless otherwise specified, the Data Subject.

Data Subject
The natural person to whom the Personal Data refers.

Data Processor
Any natural or legal person, public authority, agency or body that processes Personal Data on behalf of the Controller.

Data Controller (or Owner)
The natural or legal person, public authority, agency or body that determines the purposes and means of processing Personal Data. Unless otherwise stated, the Data Controller is the Owner of this Application.

This Application
The means through which the User’s Personal Data is collected and processed.

Service
The service provided through this Application as described in the relevant terms and on this website/app.

European Union (EU)
All current EU Member States and the European Economic Area unless otherwise stated.

8. Alternative Consumer Dispute Resolution (ADR)

In case of a dispute, the consumer may refer to a Consumer Alternative Dispute Resolution Entity:

National Center for Consumer Conflict Information and Arbitration (CNIACC)
Address: Faculty of Law, Universidade Nova de Lisboa, Campus de Campolide, 1099-032 Lisbon
Phone: +351 213 847 484
Email: cniacc@fd.unl.pt
Website: www.cniacc.pt

More information at  www.consumidor.gov.pt

9. Data Controller

Brand: WoodCollect
Controller responsible for processing personal data: Sandra Rebelo
Tax ID (NIF): 200157027
Address: Rua Quinta da Estrela, Caparica, Portugal
Contact email: service.woodcollect@gmail.com

For more information about our privacy practices, if you have questions, or if you wish to file a complaint, please contact us at service.woodcollect@gmail.com.

Last updated: October 22, 2025